Week in Review
Flying used to be reserved for the very rich. But after deregulation ticket prices fell. Allowing most anyone to afford flying. Flying isn’t cheap, though. Especially with high fuel costs. Which has created a bunch of low-cost airlines to keep the price of flying as low as possible. Something people like when buying their tickets. Even if they end up complaining about the flight (see Spirit Airlines: nation’s highest complaint rate and highest profit margin by Hugo Martin posted 4/20/2014 on the Los Angeles Times).
It may be no surprise that the U.S.-based airline that has drawn the most complaints per passenger over the last five years is Spirit Airlines.
After all, the Florida-based carrier is known for super-tight seating and dozens of fees, including charges for soft drinks and carry-on bags.
But the executives at the ultra-low-cost carrier are probably not sweating the study results because another report released last week said that Spirit also had the highest profit margin of any U.S. carrier in 2013.
Most people want to get where they’re going and really don’t mind the getting there. If they’re paying, at least. If the company is picking up the tab, sure, business class all the way. But most others are traveling somewhere. And when they get ‘there’ they want to have as much money left over after getting ‘there’ to make their time ‘there’ as good as possible. So they will put up with being cramped. Go thirsty. And pack light. They may not enjoy this. But that’s okay. As long as they can enjoy their time when they get wherever they’re going.
And this is why Spirit Airlines is so profitable. For as bad as people may find the flying portion of their travels they like having more money in their pockets when they get there. So people willingly fill those cramped seats. Because this airline is offering them exactly what they want. How do we know this? Because they are filling those cramped seats enough to make Spirit Airlines very profitable. Which they couldn’t do if people weren’t filling those cramped seats. So passengers may be saying they don’t like flying Spirit Airlines but their dollars say otherwise.
Tags: complaints, cramped seats, flying, low-cost airlines, profitable, Spirit Airlines
Week in Review
People hate government bureaucracies. They can’t stand getting their driver’s license renewed. They hate getting the necessary approvals before making an improvement on their property. They especially hate having to deal with the IRS. Giving the choice we would all gladly have our dentists fix our cavities then endure those ordeals. Without Novocain. Because it is so frustrating dealing with a slow-moving, inefficient and inept government bureaucracy. Which is why people don’t want national health care.
Obamacare is already showing what a slow-moving, inefficient and inept government bureaucracy it is. From the abysmal rollout. To those 22,000 people trying to get that slow-moving, inefficient and inept government bureaucracy to correct the mistakes that bureaucracy made. They submitted complaints through the proper channels. Where they promptly disappeared in the system and went ignored. Something we can expect more of with this new slow-moving, inefficient and inept government bureaucracy. As it is a common feature of a national health care system (see NHS watchdog accused of ‘throwing away’ complaints by Laura Donnelly posted 2/3/2014 on The Telegraph).
An NHS watchdog has been accused of failing thousands of patients and bereaved relatives after admitting it fully investigated less than 400 of 16,000 patient complaints made last year.
The figures emerged as a leaked report, seen by The Telegraph, discloses a litany of errors investigating a death at the heart of the Morecambe Bay hospital scandal, where up to 16 babies died amid poor care.
Last night bereaved parents said the Health Service Ombudsman – the body with ultimate responsibility for complaints against the NHS – was “a disaster for patients” while health experts said the organisation was “virtually ignoring” the desperate pleas of families seeking explanations for poor care.
The watchdog’s own records disclose that during the year 2012/13, less than three per cent of complaints which came to them were “fully investigated”.
Unlike Obamacare these complaints are not about data entry errors. These complaints are about substandard care resulting in patient harm. And death. But what happens when the bungling bureaucracy investigates itself? They tend to circle the wagons to protect their beloved bureaucracy. While failing the people. Which will happen with Obamacare. Where they are already circling the wagons to protect their beloved bureaucracy over data entry errors. Imagine the callousness that will enter the system when people suffer harm and death from substandard care.
Of course we can trust the government to prevent this from happening. After all have they let us down yet in the investigation of their ineptitude and callousness over Benghazi? And let us not forget how they got to the bottom of IRS targeting conservative groups to silence them during the 2012 election. That thing where there wasn’t even a “smidgen of corruption.” Yet the woman in charge of that pleaded the Fifth Amendment. Which defendants do for only one reason. So they don’t incriminate themselves. But there wasn’t even a “smidgen of corruption” here.
Is it any wonder 22,000 people can’t get someone to respond to their complaints? Or that government bureaucracies rarely do a good job when they investigate themselves? So get ready for a similar fate the British people are suffering with their NHS. But instead of 16,000 complaints being ignored there will be about 80,000 complaints that will be ignored. Or more. As we have about 5 times the population the UK has. And we don’t have the 66 years of experience in doing national health care they have.
Tags: bureaucracy, callousness, complaints, government bureaucracy, inefficient, inept, National health care, NHS, Obamacare, patient complaints, slow-moving, smidgen of corruption, substandard care, watchdog